CrystalSport
Sign in

Contact Us

Have a question, need help with your account, or want to give feedback? We're here to help.

Get in touch

Support hours: Monday–Sunday, 8am–9pm WAT. We aim to respond to all enquiries within 72 hours (3 business days).

What to include

To help us resolve your query faster, please include:

  • The email address or phone number registered to your account
  • A clear description of your issue or question
  • Any relevant reference (e.g. bet ID, transaction reference, or date)

Please never share your password, full card number, or one-time codes with anyone — including anyone claiming to be from Crystal Sport. We will never ask you for them.

Account & betting help

For deposits, withdrawals, verification (KYC), or bet queries, email support@crystalsport.ng from your registered email address so we can verify your account securely.

Complaints

If something has gone wrong, we want to put it right. Email support@crystalsport.ng with "Complaint" in the subject line and the details above. We will acknowledge your complaint within 24 hours and aim to resolve it within 72 hours. If you are not satisfied with our response, you may escalate to our licensing regulator, the Ekiti State Gaming Regulatory Authority. See our Terms of Service for our full complaints process.

Responsible gambling support

If you need help managing your gambling or want to set limits, time-out, or self-exclude, see our Responsible Gambling page or email support@crystalsport.ng. You must be 18+ to hold an account.

Data & privacy requests

For questions about your personal data or to exercise your data rights, contact privacy@crystalsport.ng. See our Privacy Policy.

Company details

Crystal Sport Ltd · RC 9409331 No. 37 Ore-Ofe Street, Okokomaiko, Lagos, Lagos State, Nigeria Licensed by the Ekiti State Gaming Regulatory Authority